Job Title

Optical Assistant

  • Position:
  • Salary: £15000 - £16000 + Bonus
  • Location: , Northampton
  • Job ID: 01313
  • Applications: 0
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Job Description

We are currently looking to recruit a motivated and enthusiastic Optical Assistant to join our client based in Northampton.Our client is opening a new store in the middle of the October therefor this positions start date will be in October. Details of the role are as follows:

  • Hours: 37.5 hours per week.

    (Monday -Sunday 5 Days per week.)

  • Competitive Salary to attract the best.
  • Generous benefits including pension & bonus based on practice turnover.

Duties and Responsibilities

  • Work as part of our professional team to deliver exceptional customer service to all of our customers.
  • Positively promote the department within the store; greeting customers and offering advice and information on Future Vision products and services.
  • Assisting and advising patients when selecting frames and/or contact lenses following an eye examination; ensuring all measurements are taken correctly and professionally.
  • Complete pre-screen and field tests in accordance with the professional standards under the direction of the Optometrist.
  • Reception duties such as; answering the phones, booking in patient appointments, filling, completion of paperwork, and ensuring the in-house system is accurately maintained.
  • Ensure that all Future Vision legal and policy documents are understood and complied with at all times.
  • Liaise with the Opticians Manager to ensure the clinics run efficiently.
  • Dispense spectacles and make any necessary adjustments for patients.
  • Arranging and maintaining shop displays.
  • Ensure the department is kept clean and tidy at all times.

Qualifications and Experience

  •  Previous experience retail/face to face customer service experience is essential
  •  Previous experience working as an Optical Assistant is essential

Personal Qualities

  • Commitment and Flexibility demonstrate the commitment and flexibility required to meet the changing needs of an expanding business
  • Interpersonal Skills develop working relationships with fellow employees, customers and suppliers, as required
  • Communication Skills communicates concisely and professionally, either verbally or in writing, with our customer, our employees and our suppliers, as required
  • Honesty, Openness and Integrity maintain visibility and awareness of activities and escalate issues that are likely to impact on performance to your manager
  • Initiative use your initiative to resolve day to day issues or escalate to your manager when appropriate
  • Innovation have a positive and enthusiastic attitude towards proposing new ideas and processes to benefit the functionality of the department
  • Company Values awareness of the company values; customer focus, energy, recognition, team work and respect required to build and support the team efficiently

Key Skills

  • Time Management prioritise and manage workloads to achieve deadlines whilst maintaining quality and accuracy of work at all times
  • Relationships monitor the interface between our employees, our customer, our suppliers and other areas of the business
  • Procedures adhere to procedures and escalate issues
  • Performance monitor performance and escalate issues
  • Meetings attend and contribute to meetings as and when required
  • Property ensure that all the equipment used by the Team is cared for and maintained to agreed standards to protect company property
  • Knowledge develop your own and employee knowledge of the business: our customer, our objectives, our products and our services

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